How do I book?

You can book and pay for your event via our  website by following some simple steps.

Step 1: Sign up to register your details. This is a simple process which will only takes a few minutes.

Step 2: Select your package including dates and quantities

Step 3: Confirm your order and make  payment.

Alternatively you can call our customer  service team on 1800 819 411.

How do I pay?

The Payments page takes you through the simple payments process.

Payment options include:

Credit card payments We accept all major credit cards including Visa, Mastercard, Bankcard and American Express. A credit card fee of 3.0% applies to VISA, Mastercard and Bankcard and 3.8% applies to AMEX and Diners on each transaction. You can either make your credit card payment online, or with our customer service team.

Cheque - Cheques should be made payable to SXSM Hospitality Pty Ltd and must be received to confirm your booking.

Direct deposit

BSB: 032-002

ACN: 607 304

Direct deposits must be received to confirm your booking.

When is my booking confirmed?

Bookings are confirmed once payment is  received by Southern Cross, and you will then receive a confirmation email and  phone call.

Can I change / cancel my booking?

You can add to your booking at any time at  no extra charge, subject to availability. Either add to your existing order  online, or contact our customer service team on 1800 819 411.   Most cancellations incur a cancellation  fee; however this is subject to individual supplier terms and conditions.

Do I get charged booking fees?

There is no charge for you to make a booking through Southern Cross.

How / when will I receive my tickets?

On confirmation of your payment you will  receive your event package details. Ticketing packages are sent to you prior to  the event via registered mail/express post/courier. We aim to have all  ticketing packages sent 2 weeks prior to the event; however this is subject to  supplier policy and ticketing arrangements.

What is the Southern Cross rewards program and how do I redeem my loyalty points?

The Southern Cross loyalty program rewards you for using Southern Cross, and is our way of giving  you something back for allowing us to provide you with your corporate  hospitality needs. You can redeem your loyalty points when you make your next  booking with Southern Cross, or you may prefer a Gift Certificate from selected  outlets as our reward to you.

What do I do if the event I want is not listed

Southern Cross endeavours to have the  widest range of sports event packages available. If we do not have the event  you are looking for, please call our customer service team on 1800 819 411 and  we will source it for you.

What other services does Southern Cross offer?

Southern Cross can manage your company's  corporate hospitality funds throughout the year across all products. If you  have a corporate entertainment budget, you can pay Southern Cross for your corporate  sports hospitality program, then book events throughout the year against the  payment already made. In this way, you don't need to decide which events you  want up front, but your entertainment budget is committed, ensuring funds are  available to cover your program when needed.

Southern Cross Sports Marketing works with  corporations to develop strategically planned and fully integrated sponsorship  and marketing programs. We have identified many critical factors within an  organisation including history, reputation, core values, brand positioning and  executive commitments. These have to be understood and harnessed to provide a  program that serves as a natural extension of the organisation.

Southern Cross has developed a working  database of corporate contacts, from which we draw on a key blue chip client  list stretching across a plethora of key sponsorship categories  and will keep you up to date with the latest  news and trends in corporate sport hospitality. We will bring you the latest on  major industry developments, exciting new package releases, and everything you  need to make the most of your corporate hospitality program.

How do I purchase licensed products?

You can book and pay via our website by  following some simple steps.

Step 1: Sign up to register your  details. 

Step 2: Click on the catalogue and select  your merchandise (quantities are subject to availability).

Step 3: Confirm your order and make  payment.

 Alternatively you can call our customer  service team on 1800 819 411.

What benefits do I get from using Southern Cross?

Southern Cross is the official hospitality  provider for the NRL and Waratahs which means we have access to all  premium services. We offer the convenience of all products  for the ARU, NRL and Waratahs in one place complete for purchase in a secure,  online environment. Southern Cross offers you expert advice to  meet your corporate entertaining needs and rewards you for using Southern Cross  as your corporate hospitality supplier through our loyalty program.

How do I give feedback?

We want to know about your experience with Southern  Cross - about our events, our website, our ordering process, our customer  service and how you would rate your experience in dealing with Southern Cross.  So send us an email at info@sxsm.com.au