Frequently Asked Questions (FAQ's)
- How do I book?
- How do I pay?
- When is my booking confirmed?
- Can I change / cancel my booking?
- Do I get charged booking fees?
- How / when will I receive my tickets?
- What is the Southern Cross rewards program and how do I redeem my loyalty points?
- What do I do if the event I want is not listed?
- What other services does Southern Cross offer?
- How do I purchase licensed products?
- What if I want a product that is not on the website?
- What benefits do I get from using Southern Cross?
- How do I give feedback / testimonials?
- Are the Bars for hire / event management?
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| Australian Rugby Union (ARU) |
National Rugby League (NRL) |
Sydney Cricket Ground Trust |
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| Australian Rugby League) |
Queensland
Rugby League |
ARU Hospitality |
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How do I book?
You can book and pay for your event via our website by following some simple steps.
Step 1: Sign up to register your details. This is a simple process which will only takes a few minutes.
Step 2: Select your package including dates and quantities
Step 3: Confirm your order and make payment.
Alternatively you can call our customer service team on 1800 819 411. |
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How do I pay?
The Payments page takes you through the simple payments process.
Payment options include:
Credit card payments
We accept all major credit cards including Visa, Mastercard, Bankcard and American Express. A credit card fee of 3.0% applies to VISA, Mastercard and Bankcard and 3.8% applies to AMEX and Diners on each transaction. You can either make your credit card payment online, or with our customer service team.
Cheque -
Cheques should be made payable to SXSM Hospitality Pty Ltd and must be received to confirm your booking.
Direct deposit
BSB: 032-002
ACN: 607 304
Direct deposits must be received to confirm your booking. |
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When is my booking confirmed?
Bookings are confirmed once payment is received by Southern Cross, and you will then receive a confirmation email and phone call. |
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Can I change / cancel my booking?
You can add to your booking at any time at no extra charge, subject to availability. Either add to your existing order online, or contact our customer service team on 1800 819 411.
Most cancellations incur a cancellation fee; however this is subject to individual supplier terms and conditions. |
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Do I get charged booking fees?
There is no charge for you to make a booking through Southern Cross. |
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How / when will I receive my tickets?
On confirmation of your payment you will receive your event package details. Ticketing packages are sent to you prior to the event via registered mail/express post/courier. We aim to have all ticketing packages sent 2 weeks prior to the event; however this is subject to supplier policy and ticketing arrangements. |
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What is the Southern Cross rewards program and how do I redeem my loyalty points?
The Southern Cross loyalty program is our loyalty program. It rewards you for using Southern Cross, and is our way of giving you something back for allowing us to provide you with your corporate hospitality needs. You can redeem your loyalty points when you make your next booking with Southern Cross, or you may prefer a Gift Certificate from selected outlets as our reward to you. |
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What do I do if the event I want is not listed
Southern Cross endeavours to have the widest range of sports event packages available. If we do not have the event you are looking for, please call our customer service team on 1800 819 411 and we will source it for you. |
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What other services does Southern Cross offer?
Southern Cross can manage your company's corporate hospitality funds throughout the year across all products. If you have a corporate entertainment budget, you can pay Southern Cross for your corporate sports hospitality program, then book events throughout the year against the payment already made. In this way, you don't need to decide which events you want up front, but your entertainment budget is committed, ensuring funds are available to cover your program when needed.
Southern Cross Sports Marketing works with corporations to develop strategically planned and fully integrated sponsorship and marketing programs. We have identified many critical factors within an organisation including history, reputation, core values, brand positioning and executive commitments. These have to be understood and harnessed to provide a program that serves as a natural extension of the organisation.
Southern Cross has developed a working database of corporate contacts, from which we draw on a key blue chip client list stretching across a plethora of key sponsorship categories and will keep you up to date with the latest news and trends in corporate sport hospitality. We will bring you the latest on major industry developments, exciting new package releases, and everything you need to make the most of your corporate hospitality program. |
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How do I purchase licensed products?
You can book and pay via our website by following some simple steps.
Step 1: Sign up to register your details.
Step 2: Click on the catalogue and select your merchandise (quantities are subject to availability).
Step 3: Confirm your order and make payment.
Alternatively you can call our customer service team on 1800 819 411. |
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What if I want a product that is not on the website?
If there is a product that is not on the website, please call our customer service team on 1800 819 411 as we are still able to access certain products as a discounted rate for our clients. |
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What benefits do I get from using Southern Cross?
Southern Cross is the official hospitality provider for the ARU, NRL and Waratahs which means we have access to all premium services.
We offer the convenience of all products for the ARU, NRL and Waratahs in one place complete for purchase in a secure, online environment.
Southern Cross offers you expert advice to meet your corporate entertaining needs and rewards you for using Southern Cross as your corporate hospitality supplier through our loyalty program. |
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How do I give feedback?
We want to know about your experience with Southern Cross - about our events, our website, our ordering process, our customer service and how you would rate your experience in dealing with Southern Cross. So send us an email at info@sxsm.com.au |
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Are the Bars for hire?
Yes we do lease them out.
We can deliver quality events at sporting events, concerts, dual branded functions, sponsored functions or even stand-alone private functions.
Please contact our customer service team on 1800 819 411 for further details. |
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